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Create a new email address as sender in the account settings

Maxi Updated by Maxi

MATE allows you to store multiple sender email addresses within your account.

Default sender email address

By default, MATE has a stored sender email address, which is used when sending e-mails:

Replying to this sender address is not possible, so you can create your own sender email addresses for your account. These are set up by the MATE Support Team.

Once you have created new sender email addresses, you can access all addresses stored in your account and select and use them for each event.

How do you create a new sender email address for your account with the help of the MATE Support Team?

The email from MATE is sent via the European cloud mail service Mailjet and its SMTP server. Mailjet is an email service that is used especially for marketing and transnational emails. Therefore, the creation of a new sending address is also done with this email service. Please note that a direct connection to an email server (e.g. Exchange) is not provided by us, but the complete process is done by Mailjet.

In order for MATE to take over the setup of a new sender address, please inform our MATE Support Team as a customer of the email address you require.

In the next step, you will receive a confirmation email from Mailjet, which will be sent to verify and authorize the new email address. Please forward this to the MATE Support Team ( so that MATE can confirm the link. 

After our MATE Support Team has received the authorization just mentioned, so-called SPF (Sender Policy Framework) and DKIM (DomainKeys, i.e. a kind of digital signature of your emails) TXT DNS entries are created under the domain of the MATE dispatch address. This SPF record and DKIM record is available from us, because your IT department must store it in the corresponding DNS of the domain administration for the email domain. This means that in order to be able to send authenticated e-mails in the name of the newly set up e-mail address, the SPF and DKIM records must be stored in the domain's DNS settings. This reduces the probability of being classified as spam, for example, because the sending has been approved.

If a forwarding to another e-mail address takes place, no out-of-office notes or similar must be stored, otherwise the guest will also receive these.


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