Getting Started
For Admins
Administrator's Guide to Setting Up Your MATE Account
General Account Settings
Creating and changing users
Roles and permissions
Visibility groups
App branding & App settings
Event overview page
For Users
Quickstart - Create your MATE Complete event quickly
Event status – Draft, Active and Archived Events
The event overview
The field of action
The preview for creating e-mails or web pages
Using the correct image sizes
The search function
Simple Filtering
Email and Domain Setup
Create a new email address as sender in the account settings
Creation of a new webpage domain
Managing email addresses
Creating multiple sender email addresses and website domains
Service hours, Data Protection and IT Security
Hardware
Using MATE
Create Events and Guests
Create a new event
Create and edit attributes
Default attribute values
Create guests manually
The Guest import with Excel
Create guest categories (segmentation)
Communication
Insert links for virtual meetings into e-mails (module: virtual event)
The email types
The Email template LA LUNA
The email templates
Creating an invitation email using the template Modern
The Guest salutation
The Wallet-/ Passbook ticket
The salutation assistent
Use your own form of address
The Email Log
Basics for the successful delivery of e-mails
Send a test e-mail
The attributes of the guest list
Registration Page and Event Reception
Templates for your webpage
Registration settings
The registration form
Show and hide form fields
Enter accompanying persons
Colors and Design
Contents and modules
The Footer
The Event Reception - the feature for virtual and hybrid events
Linking/Disconnection MATE with Zoom
Invitation and Event Management
The invitation- and ticket code
Sending emails (email dispatch wizard)
The Dashboard for your event
Postponing/ Cancelling of events
The confirmation status of your guests
Evaluate and export the KPI´s of your event
Edit guest information and change the status manually
Create and change accompanying persons with the guest
Individual limitation of accompanying persons
The timely filtering of acceptances and declines
Tracking of email opening rates
Guest Check-Out
Check-in via batch function (multiple selection)
The guest source: an indicator of success for your communication
On site / The Check-In App
The MATE App
The check-In of companions
The print settings
Setting up a printer setup
On-site assitance
Possible solutions for troubleshooting during the on-site check-in
Tips & Tricks
The use of placeholders outside the HTML-Editor
CSS & Java Scripts for website customisation
The reduction of the spam probability of my emails
Pictures from my email are not displayed (correctly)
Youtube livestream
The HTML-Editor
Customize headlines and text with HTML
Duplicate event and use as template
Duplicating e-mails and save time
Insert stock photos into emails
Create E-mail invitation for a series of events
Best Practice: Attendance documentation with MATE
FAQ
General
MATE 2.0 Roadmap
How can I filter acceptances and declines by time?
How can I postpone an event?
How can I cancel an event?
How can I change the user language?
How can I sign up for the MATE Newsletter?
How can I give feedback on MATE?
Which products (licenses) can I purchase?
Email configuration and sending
How do I create a new email address as sender in my account?
How can I create multiple sender email addresses and website domains within one account?
Why do my emails not reach the customer?
How can I reduce the spam probability of my emails?
Why are pictures from my email not (correctly) displayed?
Webpage configuration
Why can I not save my changes to the website?
How can form fields be shown and hidden (checkbox, dropdown, radio button)?
How can I edit the display of the date in the countdown (website)?
How can I edit the color settings of the countdown?
How do I set up a new website domain?
MATE Setup and Check-In
How do I put a setup into operation?
Which printers can I use at check-in?
How can I undo a Check-In?
Data protection and security
Why do I have to include my imprint and privacy statement on MATE's emails and websites?
How is DSGVO conformity ensured with MATE?
How can I send information automatically to the guests by e-mail?
Table of Contents
- All Categories
- Getting Started
- Email and Domain Setup
- Create a new email address as sender in the account settings
Create a new email address as sender in the account settings
Updated
by Maxi
MATE allows you to store multiple sender email addresses within your account.
Default sender email address
By default, MATE has a stored sender email address, which is used when sending e-mails:
no-reply@mateforevents.com
Replying to this sender address is not possible, so you can create your own sender email addresses for your account. These are set up by the MATE Support Team.
Once you have created new sender email addresses, you can access all addresses stored in your account and select and use them for each event.
How do you create a new sender email address for your account with the help of the MATE Support Team?
The email from MATE is sent via the European cloud mail service Mailjet and its SMTP server. Mailjet is an email service that is used especially for marketing and transnational emails. Therefore, the creation of a new sending address is also done with this email service. Please note that a direct connection to an email server (e.g. Exchange) is not provided by us, but the complete process is done by Mailjet.
In order for MATE to take over the setup of a new sender address, please inform our MATE Support Team as a customer of the email address you require.
In the next step, you will receive a confirmation email from Mailjet, which will be sent to verify and authorize the new email address. Please forward this to the MATE Support Team (support@mateforevents.com) so that MATE can confirm the link.
After our MATE Support Team has received the authorization just mentioned, so-called SPF (Sender Policy Framework) and DKIM (DomainKeys, i.e. a kind of digital signature of your emails) TXT DNS entries are created under the domain of the MATE dispatch address. This SPF record and DKIM record is available from us, because your IT department must store it in the corresponding DNS of the domain administration for the email domain. This means that in order to be able to send authenticated e-mails in the name of the newly set up e-mail address, the SPF and DKIM records must be stored in the domain's DNS settings. This reduces the probability of being classified as spam, for example, because the sending has been approved.
