Administrator's Guide to Setting Up Your MATE Account
General Account Settings
Creating and changing users
Roles and permissions
App branding & App settings
The event tags
Create and edit customised templates for email & websites
Configuration of a printer
Print labels for name badges
Quickstart - Create your MATE Complete event quickly
Event status – Draft, Active and Archived Events
The event overview
The field of action
The preview for creating e-mails or web pages
Using the correct image sizes
The search function
Email and Domain Setup
Create a new email address as sender in the account settings
Creation of a new webpage domain
Managing email addresses
Creating multiple sender email addresses and website domains
Service hours, Data Protection and IT Security
Create Events and Guests
Create a new event
Create and edit attributes
Default attribute values
Create guests manually
The Guest import with Excel
Create guest categories (segmentation)
Insert links for virtual meetings into e-mails (module: virtual event)
The email types
The Email template LA LUNA
The email templates
Creating an invitation email using the template Modern
The Guest salutation
The Wallet-/ Passbook ticket
The salutation assistent
Use your own form of address
The Email Log
Basics for the successful delivery of e-mails
Send a test e-mail
Root attributes in the guest list
Important information about blocked e-mail addresses - status "mailjet: preblocked
Registration Page and Virtual Event Platform
Templates for your webpage
The registration form
Show and hide form fields
Enter accompanying persons
Colors and Design
Contents and modules
Linking/Disconnection MATE with Zoom
Publish events on your own website with the event overview page
The all-in-one Virtual Event Platform for virtual and hybrid events
Set up & manage chat for the Virtual Event Platform
Invitation and Event Management
The invitation- and ticket code
Sending emails (email dispatch wizard)
The Dashboard for your event
Postponing/ Cancelling of events
The confirmation status of your guests
Evaluate and export the KPI´s of your event
Edit guest information and change the status manually
Create and change accompanying persons with the guest
Individual limitation of accompanying persons
The timely filtering of acceptances and declines
Tracking of email opening rates
Check-in via batch function (multiple selection)
The guest source: an indicator of success for your communication
On site / The Check-In App
The MATE App
The check-In of companions
The print settings
Setting up a printer setup
Possible solutions for troubleshooting during the on-site check-in
Tips & Tricks
The use of placeholders outside the HTML-Editor
CSS & Java Scripts for website customisation
The reduction of the spam probability of my emails
Pictures from my email are not displayed (correctly)
Customize headlines and text with HTML
Duplicate event and use as template
Duplicating e-mails and save time
Insert stock photos into emails
Create E-mail invitation for a series of events
Best Practice: Attendance documentation with MATE
Everything remains different - The new email and website generator
MATE 2.0 Roadmap
How can I filter acceptances and declines by time?
How can I postpone an event?
How can I cancel an event?
How can I change the user language?
How can I sign up for the MATE Newsletter?
How can I give feedback on MATE?
Which products (licenses) can I purchase?
Email configuration and sending
How do I create a new email address as sender in my account?
How can I create multiple sender email addresses and website domains within one account?
Why do my emails not reach the customer?
How can I reduce the spam probability of my emails?
Why are pictures from my email not (correctly) displayed?
Why can I not save my changes to the website?
How can form fields be shown and hidden (checkbox, dropdown, radio button)?
How can I edit the display of the date in the countdown (website)?
How can I edit the color settings of the countdown?
How do I set up a new website domain?
MATE Setup and Check-In
How do I put a setup into operation?
Which printers can I use at check-in?
How can I undo a Check-In?
Data protection and security
Why do I have to include my imprint and privacy statement on MATE's emails and websites?
How is DSGVO conformity ensured with MATE?
How can I send information automatically to the guests by e-mail?
Updates & Training
Table of Contents
Updated by Ingo
This article once again points out your duties to provide information on the Internet and urgently recommends that you use and integrate your imprint and your company's data protection declaration independently so that all legal requirements for the appearance of your websites and e-mails created with MATE are complied with.
The imprint obligation
According to e.recht24.de, an estimated 90% of all websites and blogs are subject to the imprint obligation according to § 5 of the Telemedia Act (TMG) and § 55 of the Interstate Broadcasting Treaty (RStV). This imprint obligation, also known as provider identification, is intended to guarantee the Internet user the highest possible level of transparency, because it communicates information about the provider of the service (e.g. the opened website), which makes it easier for the Internet user to initiate possible legal proceedings against the responsible party in the event of a dispute.
All telemedia, also called telemedia services, are subject to an imprint obligation. Therefore it can be said in a simplified way that only purely private or purely family websites can be excluded from the imprint obligation. But here, too, caution is required, because as soon as, for example, advertising banners appear on the website, the imprint obligation can be demanded there as well, since the site is then no longer understood as purely private.
The data protection
The DSGVO, which came into force in 2018 and provides for the legally unobjectionable collection and use of personal data, has now become an established term for everyone. You can read more information about the DSGVO and MATE in this article.
A data protection declaration shows how personal data is collected and managed. The comprehensible, transparent and easily accessible declaration on data protection is laid down as binding in Art.12 ff.DSGVO.
Art. 13 DSGVO regulates which information must be communicated.
The following articles served as a literature basis for this FAQ article and can be used as further reading:
- Imprint and law "The imprint on websites and its requirements".
- e.recht24.de "Imprint obligation: 6 questions about the imprint for web pages
- IHK Wiesbaden "Legal obligations for website imprint, data protection etc.".
- dsgvo-gesetz.de "Art. 12 DSGVO- Transparent information, communication and modalities for the exercise of the rights of the data subject".
- dsgvo-gesetz.de "Art. 13 DSGVO- Duty to inform when personal data are collected from the data subject".
- Juris "Telemediengesetz (TMG) § 5 General information duties".
- Institute for Copyright and Media Law "Interstate Treaty on Broadcasting § 55 Information Obligations and Information Rights
- Federal Ministry of Justice and Consumer Protection "Guide to the obligation to provide an imprint".