Administrator's Guide to Setting Up Your MATE Account
General Account Settings
Creating and changing users
Roles and permissions
App branding & App settings
Event overview page
Quickstart - Create your MATE Complete event quickly
Event status – Draft, Active and Archived Events
The event overview
The field of action
The preview for creating e-mails or web pages
Using the correct image sizes
The search function
Email and Domain Setup
Create a new email address as sender in the account settings
Creation of a new webpage domain
Managing email addresses
Creating multiple sender email addresses and website domains
Service hours, Data Protection and IT Security
Create Events and Guests
Create a new event
Create and edit attributes
Default attribute values
Create guests manually
The Guest import with Excel
Create guest categories (segmentation)
Insert links for virtual meetings into e-mails (module: virtual event)
The email types
The Email template LA LUNA
The email templates
Creating an invitation email using the template Modern
The Guest salutation
The Wallet-/ Passbook ticket
The salutation assistent
Use your own form of address
The Email Log
Basics for the successful delivery of e-mails
Send a test e-mail
The attributes of the guest list
Registration Page and Event Reception
Templates for your webpage
The registration form
Show and hide form fields
Enter accompanying persons
Colors and Design
Contents and modules
The Event Reception - the feature for virtual and hybrid events
Linking/Disconnection MATE with Zoom
Invitation and Event Management
The invitation- and ticket code
Sending emails (email dispatch wizard)
The Dashboard for your event
Postponing/ Cancelling of events
The confirmation status of your guests
Evaluate and export the KPI´s of your event
Edit guest information and change the status manually
Create and change accompanying persons with the guest
Individual limitation of accompanying persons
The timely filtering of acceptances and declines
Tracking of email opening rates
Check-in via batch function (multiple selection)
The guest source: an indicator of success for your communication
On site / The Check-In App
The MATE App
The check-In of companions
The print settings
Setting up a printer setup
Possible solutions for troubleshooting during the on-site check-in
Tips & Tricks
The use of placeholders outside the HTML-Editor
CSS & Java Scripts for website customisation
The reduction of the spam probability of my emails
Pictures from my email are not displayed (correctly)
Customize headlines and text with HTML
Duplicate event and use as template
Duplicating e-mails and save time
Insert stock photos into emails
Create E-mail invitation for a series of events
Best Practice: Attendance documentation with MATE
MATE 2.0 Roadmap
How can I filter acceptances and declines by time?
How can I postpone an event?
How can I cancel an event?
How can I change the user language?
How can I sign up for the MATE Newsletter?
How can I give feedback on MATE?
Which products (licenses) can I purchase?
Email configuration and sending
How do I create a new email address as sender in my account?
How can I create multiple sender email addresses and website domains within one account?
Why do my emails not reach the customer?
How can I reduce the spam probability of my emails?
Why are pictures from my email not (correctly) displayed?
Why can I not save my changes to the website?
How can form fields be shown and hidden (checkbox, dropdown, radio button)?
How can I edit the display of the date in the countdown (website)?
How can I edit the color settings of the countdown?
How do I set up a new website domain?
MATE Setup and Check-In
How do I put a setup into operation?
Which printers can I use at check-in?
How can I undo a Check-In?
Data protection and security
Why do I have to include my imprint and privacy statement on MATE's emails and websites?
How is DSGVO conformity ensured with MATE?
How can I send information automatically to the guests by e-mail?
Table of Contents
Updated by Ingo
In MATE, you can assign companions to each main guest individually and assign each companion a separate record with information (such as first and last name and email address). This means that each companion registered and created by name also receives its own entry in the CMS and can also be searched for manually and independently of the main guest. For more information on creating companions, see this article.
However, since we receive questions about the check-in of companions registered by name again and again, we would like to go into this in more detail.
Do escorts automatically receive their own eTicket (QR Code Ticket)?
No, escorts do not automatically receive an eTicket because MATE does not have a declaration of consent from these people and therefore escorts may not simply be contacted.
Check-in of accompanying persons who appear together with the main guest
This is how check-in works when the main guest arrives for accreditation together with his escorts:
The easiest way to check in a Principal Guest and his/her companions is by scanning the Principal Guest's QR Code ticket. After a successful scan (alternatively the Main Guest can be searched for in the search field in the app) the main mask of the scanned Main Guest appears. Within this mask his registered companions are also shown by name.
If you press the Check-In button again, a pop-up window opens to ask which escort should be checked in (only relevant if several escorts are registered for one main guest).
Now you can select and check in the escort you want to check in.
Alternatively, you can also click on the name of the escort to be checked in within the mask of a main guest and thus trigger the check-in process of this person.
Check-in of accompanying persons who appear independently of the main guest
It may happen that an escort registered by name wants to check in independently of the main guest. This is also possible with MATE and the MATE App. Since escorts do not receive a QR Code ticket, there is a high probability that an escort will show up without a ticket. Therefore, the QR Code Scanner cannot be used here and the escort should be searched manually via the search field to open the "mask" of the escort.
Now the accompanying person can be checked in again with the help of the Check-In button.
For more information about the MATE App and guest accreditation, please read this article.