Pictures from my email are not displayed (correctly)

Christian Schulz Updated by Christian Schulz

You create appealing emails for your event, but then you get a feedback that the pictures of your emails cannot be displayed? There can be various reasons for this.  

In the following we have compiled some reasons and suggested solutions for what you or your customers can do if the images in the e-mails are not displayed. It is usually due to the settings of your e-mail clients if images are not displayed in e-mails. Here are a few tips and tricks: 

  • Various e-mail programs such as Microsoft Outlook or Lotus Notes often block the automatic downloading of images in unknown e-mail messages. This is a security measure to prevent possible tracking. You can remove this automatic block using the settings of the e-mail client. Here you will find general instructions on how to remove the automatic block in Microsoft Outlook. Also, ask your guests to add your sender email address to their contacts, so that the emails you send are not classified as foreign or unknown by the email client. 
  • Even when using the email program Gmail, the display of image files in the emails may be blocked. In this case the HTTPS settings of the program must be switched off. You can read an explanation here. 
  • Another reason could be that faulty image files or incorrect links to the images were sent by you as the sender. The MATE system will help you to upload the image files correctly and to feed them into your e-mails. When embedding images and logos during the configuration of e-mails, always use the preview function offered by MATE so that you can check that your image files are displayed correctly. In addition, please always use the optimum image size in pixels suggested by MATE, as this is the only way to ensure that your images are displayed correctly and without errors.
  • Sometimes the problem can also be due to the browser and the settings of your Internet browser. Often these error messages occur when updating or installing a new browser. This can be the case with Internet Explorer, for example. Here too, you can change the browser settings, for example by resetting the Internet browser. You can read instructions on how to do this here. 
  • It may also help to delete the cookies in your browser before you try to open the image again. 
  • If guests on mobile devices use an e-mail client app, you can also set it to block the downloading of images. For example, there are settings that say that images from e-mails are only downloaded when using WLAN connections. This is a protective measure to reduce the consumption of mobile data volume. These settings can also be changed on your mobile devices. 

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