Administrator's Guide to Setting Up Your MATE Account
General Account Settings
Creating and changing users
Roles and permissions
App branding & App settings
The event tags
Event overview page
Create and edit customised templates for email & websites
Configuration of a printer
Print labels for name badges
Adding deletion rules to automatically delete subscriber data
Quickstart - Create your MATE Complete event quickly
Event status – Draft, Active and Archived Events
The event overview
The field of action
The preview for creating e-mails or web pages
Using the correct image sizes
The search function
Email and Domain Setup
Create a new email address as sender in the account settings
Creation of a new webpage domain
Managing email addresses
Creating multiple sender email addresses and website domains
Service hours, Data Protection and IT Security
Create Events and Guests
Create a new event
Create and edit attributes
Default attribute values
Create guests manually
The Guest import with Excel
Create guest categories (segmentation)
Insert links for virtual meetings into e-mails (module: virtual event)
The email types
The Email template LA LUNA
The email templates
Creating an invitation email using the template Modern
The Guest salutation
The Wallet-/ Passbook ticket
The salutation assistent
Use your own form of address
The Email Log
Basics for the successful delivery of e-mails
Send a test e-mail
Root attributes in the guest list
Create emails and web pages
Important information about blocked e-mail addresses - status "mailjet: preblocked
Registration Page and Virtual Event Platform
Templates for your webpage
The registration form
Show and hide form fields
Enter accompanying persons (registration form)
Modules: Texts & buttons for registration and colours & design
Contents and modules
Linking/Disconnection MATE with Zoom
Publish events on your own website with the event overview page
The all-in-one Virtual Event Platform for virtual and hybrid events
Set up & manage chat for the Virtual Event Platform
Invitation and Event Management
The invitation- and ticket code
Sending emails (email dispatch wizard)
The Dashboard for your event
Postponing/ Cancelling of events
The confirmation status of your guests
Evaluate and export the KPI´s of your event
Edit guest information and change the status manually
Create and change accompanying persons with the guest
Individual limitation of accompanying persons
The timely filtering of acceptances and declines
Tracking of email opening rates
Check-in via batch function (multiple selection)
The guest source: an indicator of success for your communication
On site / The Check-In App
The MATE App
The check-In of companions
The print settings
Setting up a printer setup
Possible solutions for troubleshooting during the on-site check-in
Tips & Tricks
The use of placeholders outside the HTML-Editor
CSS & Java Scripts for website customisation
The reduction of the spam probability of my emails
Pictures from my email are not displayed (correctly)
Customize headlines and text with HTML
Duplicate event and use as template
Duplicating e-mails and save time
Insert stock photos into emails
Create E-mail invitation for a series of events
Best Practice: Attendance documentation with MATE
Updates & Training
MATE 2.0 Roadmap
How can I filter acceptances and declines by time?
How can I postpone an event?
How can I cancel an event?
How can I change the user language?
How can I sign up for the MATE Newsletter?
How can I give feedback on MATE?
Which products (licenses) can I purchase?
Email configuration and sending
How do I create a new email address as sender in my account?
How can I create multiple sender email addresses and website domains within one account?
Why do my emails not reach the customer?
How can I reduce the spam probability of my emails?
Why are pictures from my email not (correctly) displayed?
Why can I not save my changes to the website?
How can form fields be shown and hidden (checkbox, dropdown, radio button)?
How can I edit the display of the date in the countdown (website)?
How can I edit the color settings of the countdown?
How do I set up a new website domain?
MATE Setup and Check-In
How do I put a setup into operation?
Which printers can I use at check-in?
How can I undo a Check-In?
Data protection and security
Why do I have to include my imprint and privacy statement on MATE's emails and websites?
How is DSGVO conformity ensured with MATE?
How can I send information automatically to the guests by e-mail?
Table of Contents
Updated by Ingo
To receive targeted information from your guests, you can easily adapt and expand the registration form.
1. Configure the registration form
Click on the button "Edit registration form" under "Registration settings". In the following pop-up you can make all settings and check them live in the preview.
a. Set form fields
Adjust the fields of your form on the left side. You can add fields with "+", activate a field and click on "Delete" at the bottom left to remove it. To change the order of the form fields, click on the title, hold and drag it to the desired position.
b. Settings for individual form fields
After you have determined which fields are to be displayed in which order, you can make the following settings in the left-hand area for the respective clicked attribute (form field):
- Input field type
Here you can define the form in which the content is to be entered by the guest. The fields are pre-formatted (e.g. e-mail field must contain an @ sign). You can choose between e-mail, telephone number, date and time or enter your own selection options as a drop-down, radio button or checkbox.
The drop-down and radio button options are automatically available to you if you have stored predefined values for the attribute in advance. The checkbox option is available if you selected the type "Yes/No value" when creating the attribute.
- Input mode
- Field editable - guests can customise content
- Field locked (except if empty) - No changes possible, but selection is displayed in the form (e.g. for pre-filled info)
You send a personalised invitation to a specific company (Max Mustermann AG) and want to ensure that only an employee of this company attends the event. You can assign information to the form field "Company" in advance and lock the field so that the company "Max Mustermann AG" cannot be changed during registration. If a guest then registers for the event, he or she can see the "Company" field in the registration form, but cannot manually change the pre-filled information "Max Mustermann AG".
- Field deactivated / greyed out - option is not (any longer) available for selection for the guest
Title of the input field
- Placeholder text
Until your guest fills out the form field, they will see this text as a placeholder.
- Field width
The width of your form is always fully utilised. If you choose half the width, for example, the remaining width is filled by a second field.
- HTML ID
2. Special form fields
- Intermediate text
Add further additions to the form with an intermediate text.
Create a button yourself and link it to a website or document from an FTP server. Optionally, you can also add an icon for this button/link.
- Data protection declaration