Getting Started
For Admins
General Account Settings
Creating and changing users
Visibility groups
Roles and permissions
App branding in your Corporate Identity
Event overview page
For Users
Quickstart - Create your MATE Complete event quickly
Event status – Draft, Active and Archived Events
The field of action
The event overview
Using the correct image sizes
The search function
Simple Filtering
Email and Domain Setup
Managing email addresses
Creation of a new webpage domain
Creating multiple sender email addresses and website domains
Create a new email address as sender in the account settings
Data Protection and IT Security
Hardware
Using MATE
Create Events and Guests
Organize Virtual Events
Create a new event
Create and edit attributes
Default attribute values
Create guests manually
The Guest import with Excel
Create guest categories (segmentation)
Communication
The email types
The Email template LA LUNA
The email templates
Creating an invitation email using the template Modern
The Guest salutation
The Wallet-/ Passbook ticket
The salutation assistent
Use your own form of address
The Email Log
Basics for the successful delivery of e-mails
Send a test e-mail
The attributes of the guest list
Registration Page and Event Reception
Templates for your webpage
Registration settings
Registration Form
The form field
The checkbox
The intermediate text
Create a Button linked to a website or document
Add your privacy policy to the form
Show and hide form fields
Enter accompanying persons
Colors and Design
Contents and modules
The Footer
Name and create a webpage
The Event Reception - the feature for virtual and hybrid events
Linking the MATE Event Reception with Zoom
Invitation and Event Management
The invitation- and ticket code
Sending emails (email dispatch wizard)
The Dashboard for your event
Postponing/ Cancelling of events
The confirmation status of your guests
Evaluate and export the KPI´s of your event
Edit guest information and change the status manually
Create and change accompanying persons with the guest
Individual limitation of accompanying persons
The timely filtering of acceptances and declines
Tracking of email opening rates
The guest source: an indicator of success for your communication
On site / The Check-In App
The MATE App
App configuration (Corporate Design)
The check-In of companions
The print settings
Setting up a printer setup
On-site assitance
Possible solutions for troubleshooting during the on-site check-in
Tips & Tricks
The reduction of the spam probability of my emails
Pictures from my email are not displayed (correctly)
Youtube livestream
HTML-Editor and the token function
Customize headlines and text with HTML
Duplicate event and use as template
Duplicating e-mails and save time
Insert stock photos into emails
Best Practice: Attendance documentation with MATE
FAQ
General
MATE 2.0 Roadmap
How can I filter acceptances and declines by time?
How can I postpone an event?
How can I cancel an event?
How can I change the user language?
How can I sign up for the MATE Newsletter?
How can I give feedback on MATE?
Which products (licenses) can I purchase?
Email configuration and sending
How do I create a new email address as sender in my account?
How can I create multiple sender email addresses and website domains within one account?
Why do my emails not reach the customer?
How can I reduce the spam probability of my emails?
Why are pictures from my email not (correctly) displayed?
Webpage configuration
Why can I not save my changes to the website?
How can form fields be shown and hidden (checkbox, dropdown, radio button)?
How can I edit the display of the date in the countdown (website)?
How can I edit the color settings of the countdown?
How do I set up a new website domain?
MATE Setup and Check-In
How do I put a setup into operation?
Which printers can I use at check-in?
How can I undo a check-in?
Data protection and security
Table of Contents
- All Categories
- Using MATE
- Invitation and Event Management
- Postponing/ Cancelling of events
Postponing/ Cancelling of events
Updated
by Matija Vojvodic
1.Is there a possibility to postpone the event?
Often events are cancelled due to low registration numbers or current external circumstances. However, before you really cancel your event, you should consider the possibility of postponing it.
To postpone an event within MATE, you should consider the following.
1.1 Inform future guests
If your guests can register via a public registration page, you should first change the date of the event.
To do this, simply select the editing icon next to the event you want to edit in your account under Events > List View.
Here you can then change the period of the event.
1.2 Informing already registered guests
To inform already registered guests, the easiest way is to send them an invitation email, where you should ask your guests to confirm or cancel the new date of the event.
Simply create an e-mail under the menu item Communication
and select the e-mail type Invitation.
Now the guests have the possibility to use the accept or cancel button after receiving the e-mail without having to fill in their data again on the registration page. To do this, simply activate the direct acceptance and cancellation from the e-mail.
In order to send an e-mail to the already confirmed guests, simply filter for acceptances within the guest module of the event, select all and open the e-mail assistant under Action. Here you can then select the desired e-mail and send it directly to the selected guests.
For a better understanding you will find a video here:
2. Cancel the event
If you really want to cancel your event, you have to inform not only your guests but also all service providers and others involved.
To avoid further logins, you should close the registration and place a message on the login page that the login is closed.
To close the registration simply set the date in the past in the registration setting on the event website.
In order to place a message on the website for your guests or interested persons, you can insert your text under texts, buttons for registration under "Message when registration closed".
