Administrator's Guide to Setting Up Your MATE Account
General Account Settings
Creating and changing users
Roles and permissions
App branding & App settings
The event tags
Event overview page
Create and edit customised templates for email & websites
Configuration of a printer
Print labels for name badges
Quickstart - Create your MATE Complete event quickly
Event status – Draft, Active and Archived Events
The event overview
The field of action
The preview for creating e-mails or web pages
Using the correct image sizes
The search function
Email and Domain Setup
Create a new email address as sender in the account settings
Creation of a new webpage domain
Managing email addresses
Creating multiple sender email addresses and website domains
Service hours, Data Protection and IT Security
Create Events and Guests
Create a new event
Create and edit attributes
Default attribute values
Create guests manually
The Guest import with Excel
Create guest categories (segmentation)
Insert links for virtual meetings into e-mails (module: virtual event)
The email types
The Email template LA LUNA
The email templates
Creating an invitation email using the template Modern
The Guest salutation
The Wallet-/ Passbook ticket
The salutation assistent
Use your own form of address
The Email Log
Basics for the successful delivery of e-mails
Send a test e-mail
Root attributes in the guest list
Registration Page and Virtual Event Platform
Templates for your webpage
The registration form
Show and hide form fields
Enter accompanying persons
Colors and Design
Contents and modules
The Event Reception - the feature for virtual and hybrid events
Linking/Disconnection MATE with Zoom
Publish events on your own website with the event overview page
Invitation and Event Management
The invitation- and ticket code
Sending emails (email dispatch wizard)
The Dashboard for your event
Postponing/ Cancelling of events
The confirmation status of your guests
Evaluate and export the KPI´s of your event
Edit guest information and change the status manually
Create and change accompanying persons with the guest
Individual limitation of accompanying persons
The timely filtering of acceptances and declines
Tracking of email opening rates
Check-in via batch function (multiple selection)
The guest source: an indicator of success for your communication
On site / The Check-In App
The MATE App
The check-In of companions
The print settings
Setting up a printer setup
Possible solutions for troubleshooting during the on-site check-in
Tips & Tricks
The use of placeholders outside the HTML-Editor
CSS & Java Scripts for website customisation
The reduction of the spam probability of my emails
Pictures from my email are not displayed (correctly)
Customize headlines and text with HTML
Duplicate event and use as template
Duplicating e-mails and save time
Insert stock photos into emails
Create E-mail invitation for a series of events
Best Practice: Attendance documentation with MATE
MATE 2.0 Roadmap
How can I filter acceptances and declines by time?
How can I postpone an event?
How can I cancel an event?
How can I change the user language?
How can I sign up for the MATE Newsletter?
How can I give feedback on MATE?
Which products (licenses) can I purchase?
Email configuration and sending
How do I create a new email address as sender in my account?
How can I create multiple sender email addresses and website domains within one account?
Why do my emails not reach the customer?
How can I reduce the spam probability of my emails?
Why are pictures from my email not (correctly) displayed?
Why can I not save my changes to the website?
How can form fields be shown and hidden (checkbox, dropdown, radio button)?
How can I edit the display of the date in the countdown (website)?
How can I edit the color settings of the countdown?
How do I set up a new website domain?
MATE Setup and Check-In
How do I put a setup into operation?
Which printers can I use at check-in?
How can I undo a Check-In?
Data protection and security
Why do I have to include my imprint and privacy statement on MATE's emails and websites?
Questions about security & data protection
How is DSGVO conformity ensured with MATE?
How can I send information automatically to the guests by e-mail?
Updates & Training
Table of Contents
Updated by Maxi
Settings for the escorts and for the information to be requested by the system for each escort can be made directly in the Web Page Generator within the configuration of the registration form. To do this, open menu "Registration form" within the Web Page Generator. There you have the option to enter settings for the information requested from escorts for the form.
To do this, go to the "Setting accompaniment" button:
The following overview opens:
This window allows you to quickly set default settings for all the people accompanying your guests. If the settings should vary within the invited main guests, you can do this within the specific guest information. More information can be found here.
The following standard settings are made:
- Defining the number of companions allowed
- maximum number of escorts
- requested attributes, which should be requested by each escort within the registration form
As soon as you save the settings for the companions, the queried attributes will also appear in the overview of your registration settings:
The attributes can be quickly re-sorted by drag & drop. Editing and deleting the respective attributes is done using the pen or trashcan icon.
Editing an attribute
After selecting the attribute to be edited, the following window opens:
Editing such an attribute is no different from editing other attributes within the Web Page Generator. For example, you can edit the status of the text field in the registration form, but also the display of the width and decide whether it should be a mandatory field.
To illustrate, here is a picture of the fully configured companion function with a limitation of max. 3 companions.
After selecting the number of escorts, the previously set fields to be filled in for the escorts fold out.
So you can search directly for the escort and not only for the main guest in the CMS overview or later during guest accreditation in the app.
When you create a new event in your MATE account, you can activate the feature "Anonymous escorts only".
What are the effects of activating this feature?
- Only the number of escorts - but not their contact details - can be entered. In the "Accompanying persons setting" in the registration form, only the number of permitted escorts can be adjusted.
- The accompanying persons are recorded in the guest list exclusively via the main guest (here Max Mustermann). A separate listing is not possible.