Table of Contents

Configuration of a printer

Ingo Updated by Ingo

With MATE you have the possibility to print name badges (adhesive labels) quickly and easily at check-in. The following section explains how to set up the supported printers.

Printers that can be used for MATE

The following printers are currently supported by MATE:

  • Brother P-Touch QL 710 W
  • Brother P-Touch QL 720 NW
  • Brother QL-810W
  • Brother QL-820NWB
Please remember that these are thermal printers, so only paper labels and no fabric can be printed.

For more information on the supported printer labels, click here.

To configure the printer correctly, please use the manuals and tools directly from Brother. These can be found in Brother's support. To view the correct tools, you must first search for the appropriate printer device on the support page.

Please note that the configuration differs depending on the printer model. Therefore, configuration using the software tools is not possible for all models without restrictions.

You should download the following software tools from Brother to configure a printer:

For Windows: 

  • Printer Driver (This software is required to connect to Windows)
  • Printer Setting Tool (configuration of settings for the printer including WLAN, Bluetooth and LAN)

For Mac.

  • Printer Setting Tool (configuration of printer settings)
  • Wirlesess Setup Wizard (Use this tool to set up the connection to a wireless network)
Please ensure that you select the correct operating system for your computer before downloading the appropriate software. Other offered tools can be added manually.

Configuring a printer using the tools with a Windows computer

For the installation of the tools "Printer Driver" and "Printer Setting Tool", which you need for the configuration of your printer, administrator rights are required under Windows. This means that you must start the installation with a right click on "Run as Administrator", otherwise the required "Printer Setting Tool", for example, cannot work properly later on.

Printer Setting Tool for Windows: 

This software allows you to use Windows to make general printer settings and to configure WLAN, Bluetooth and LAN on the printer. To do this, first connect the printer to the computer using a USB cable, and then open the appropriate tool, Printer Setting Tool.

Now you can specify, for example, whether the printer should automatically turn on when connected to the network or whether there should be a period of time after which the power is automatically turned off. This tool also allows you to find and set up available wireless networks.

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ATTENTION: If you want to configure a "Brother QL-810W" with a Windows computer, it is absolutely necessary to make sure that the "Editor Lite" function is switched off before starting the configuration. So no light should be burning above the "Editor Lite" button on your printer. 

Configuring a printer using the tools with a Mac computer

Printer Setting Tool "P-Touch Utilities" for the Mac.

This software allows you to make general printer settings. To do this, connect the printer to the computer, and then open the appropriate P-Touch Utilities tool.

Now the configuration is similar to setting up your printer with a Windows computer. Here too, you can now specify, for example, whether the printer should switch on automatically when connected to the network or whether there should be a period of time after which the power is automatically switched off.

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However, you cannot set up a wireless network on a Mac using the Printer Setting Tool. Please use the "Wireless Setup Assistant" for this.

Wireless Setup Assistant.

To use Brother's "Wireless Setup Assistant" to set up a network, you must have "Java Runtime" installed on your Mac. .

After downloading the "Wireless Setup Assistant" - and "Java Runtime" if applicable - open it and go through the installation step by step:

  1. Query: Installation via USB cable
  2. Read and accept important notice 
  3. Search for wireless networks
  4. Listing of all available wireless networks 
  5. Selection of the desired network
  6. Configuration of the network key by password entry
  7. Confirm wireless network (WLAN) settings
  8. the software now checks the entered data and, if correct, connects to the network

Updating devices with the "P-touch Update Software

Of course you can also update the printer's firmware at regular intervals. To do this, use the "P-touch Update Software". Please note that the printer must be correctly connected to the computer (via USB cable). The printer will now search for updates. Then select which updates should be applied to the printer.

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ATTENTION: If you want to configure a "Brother QL-810W" with a Mac computer, it is absolutely necessary to make sure that the "Editor Lite" function is switched off before starting the configuration. This means that no light above the "Editor Lite" button on your printer should be on. 

Configuration of a printer (QL-810W and QL-820NW) directly on the device

As an alternative to setting up a computer using a computer connection, you can also configure the "Brother QL-810W" and "Brother QL-820NWB" devices directly on the device without any additional software (Set WLAN network). Two different variants are available for this purpose:

  • Setup using the WPS button ("Brother QL-810W" ): In this case, you only need to press the WPS button on the printer and then the WPS button on the router or hotspot. The connection is established automatically. No need to enter the network key.
  • Setup without the WPS key: The "Brother QL-820NWB" model has a printer display but no WPS key. Therefore, use the following procedure to set up the WLAN network:

Press the "Menu" button and then go to WLAN -> Manual Infra-Setting -> (Your Network). Then you can enter the password of the WLAN network using the arrow keys and then complete the process with "OK". If all entries were made correctly, the printer will now connect successfully to the selected network.

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TIP: Brother USA offers English tutorial videos for the configuration of the newer printing devices.
The Brother tutorial for setting up your printer with Windows can be found here.
The Brother tutorial for setting up your printer with Mac can be found here.

Configuring a printer (QL-810 W and QL-820NBW) via the browser with a Mac computer

The latest Brother printers (800 series) can also be configured directly via the web browser, for example to set up a WLAN network. 

Please note that the process described here only works when working with a Mac.

To configure a wireless network using Web Browser, first connect your thermal printer to your Mac computer, open your computer's System Preferences and go to Printers & Scanners.

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Now make sure that the correct printer is selected on the left side and go to "Options & Levels".

A window will now open which will take you to the printer's website. 

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Under the tab "Wireless" you can now configure your network directly in the browser by displaying all available wireless networks, selecting the correct network, adding it and entering the network key. 

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Once your printer is configured, you can print name labels with MATE directly at check-in.

Click here for more information about the print function. 

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