Table of Contents
- 1. General account settings
- 2.Link MATE to a Zoom account (Enterprise licence)
- 3. Create and change users
- 4. Create your own user roles
- 5. Create visibility groups (Enterprise licence only)
- 6. Commission own domain & e-mail
- 7. App branding (corporate design) & function settings
- 8. Devices for on-site check-in
- 9. Create and use templates (emails and websites) (Enterprise licence)
- 10. Publishing Package (Enterprise licence)
- 11. Add interfaces / API (Enterprise licence)
Administrator's Guide to Setting Up Your MATE Account
Updated
by Ingo
- 1. General account settings
- 2.Link MATE to a Zoom account (Enterprise licence)
- 3. Create and change users
- 4. Create your own user roles
- 5. Create visibility groups (Enterprise licence only)
- 6. Commission own domain & e-mail
- 7. App branding (corporate design) & function settings
- 8. Devices for on-site check-in
- 9. Create and use templates (emails and websites) (Enterprise licence)
- 10. Publishing Package (Enterprise licence)
- 11. Add interfaces / API (Enterprise licence)
Welcome to MATE!
In order to be able to optimally adapt MATE to your conditions and wishes, we have compiled a guide for you.
Please go through the individual steps point by point. Should there still be any uncertainties regarding the set-up and adjustment of your MATE account, you are welcome to contact us via chat (weekdays, between 9 a.m. and 6 p.m.) through your MATE account or by email to support@mateforevents.com.
1. General account settings
To manage your account settings, open the 'Account settings' function on the start page in the web app:

As an admin, you can easily customise your account data (name, company, contact details).
2.Link MATE to a Zoom account (Enterprise licence)
The Event Reception page feature allows you to integrate Zoom Web Sessions directly into the Event Reception. Advantage: The guest does not need a Zoom account or a Zoom app to attend this event. Furthermore, several Zoom events can be offered in parallel, so that the guest can easily switch from one event to another.
In order to be able to integrate Zoom Events, you must link your Zoom account with your MATE account once.
To do this, open the "Settings" menu in your account in the user profile and click the "Link to Zoom" button and follow the further instructions.

Detailed information on linking MATE with Zoom can be found here.
3. Create and change users
As an admin, you can create new users with roles and correspondingly different usage rights within the account settings. The admin assigns the user name of the new user and enters an e-mail address. Whether the user receives his password manually or can set it himself is up to the admin. Furthermore, you can deactivate users who should no longer have access to your account.
Further information on the user area can be found here.
4. Create your own user roles
In addition to the predefined roles of administrator, standard user and app user, you can add further roles for which you can determine the rights of the individual function levels. Here you can fall back on the roles already defined and adapt them or create a completely self-defined role. You can then easily add the role to the respective user.
Further information on user roles can be found here.
5. Create visibility groups (Enterprise licence only)
Currently, the visibility groups are set up via MATE. If you are interested, please contact our MATE support at support@mateforevents.com.
The Visibility Groups feature allows users and events within a MATE account to be assigned to one or more groups (e.g. departments). This feature allows users with more than one group to access all authorised groups with only one user name. Administrators have access to all visibility groups and events to keep an overall view. This ensures better and simplified handling. This allows you to decide specifically within just one account which events are displayed to which user.
The account structure of the visibility groups allows you to assign permissions and thus restrict or extend visibilities.
For more information on the Visibility Groups feature, click here.
5.1 Assigning a user to a visibility group
Within the user settings, you can determine whether a user is assigned to one, several or no specific visibility group. If at least one group is not selected, the user can see all events of the account.
As soon as you have saved the change, the user is assigned to the selected visibility group and will only be shown the events of this group.

5.2 Assigning an event to a visibility group
Events can only be assigned to authorised groups. If a user is assigned to several visibility groups, he/she must select the group for which the event is to be visible when creating an event. Multiple selection is possible in order to grant access to several groups (departments). Similar to the assignment of users, you can make this setting directly when creating a new event or when editing an event. Further information on creating a new event can be found here.

6. Commission own domain & e-mail
MATE allows you to store multiple website domains and multiple sender email addresses within your account.
6.1 Website domain
We integrate the MATE registration page (landing page) on our web server under your own domain or sub-domain.
The setup and hosting of the domain(s) is done by MATE.
In preparation for this, your domain must be linked to custom-domain.mateforevents.com in the DNS with a CNAME (for a sub-domain e.g. www.example.org) or ALIAS / ANAME (for a root domain e.g. example.org).
Further information on domain setup can be found here.
6.2 Own e-mail
By default, MATE has a stored sender e-mail address that is used for sending e-mails:
no-reply@mateforevents.com
After creating new sender email addresses, you can access all the addresses stored in your account and select and use them for each event.
E-mails are sent from MATE via the European cloud mail service Mailjet and its SMTP server.
In order for MATE to be able to set up a new sender address (via Mailjet), as a customer, please first inform our MATE support team of your desired e-mail address. In the next step, you will receive a confirmation via e-mail from Mailjet, which will be sent to verify and authorise the new e-mail address. Please forward this to the MATE Support Team (support@mateforevents.com) so that MATE can confirm the link.
You can find more information on the topic of "own e-mail address" here.
7. App branding (corporate design) & function settings
MATE offers the possibility to use your own corporate design in the app. This allows you to quickly and individually adapt the design of the MATE check-in app for guest accreditation.
In standard mode you can already
- the action colour (colour of the action fields such as "Search", "Open", "Camera")
- the background colour (background colour in the app)
- customise warnings (display of warnings, such as a check-in too much on a particular guest)
- and add your own logo (which is displayed in the lower right-hand area of the screen).
These adjustments are usually already sufficient to make the check-in app appear in your corporate design.
In expert mode, you can make design settings (fonts and colours) as well as function settings (see framed area) for your check-in app.
You can access the menu via "account settings ---> app configurations".

For more information on app branding, click here.
8. Devices for on-site check-in
For on-site check-in, you need mobile devices that must be iOS compatible, as we currently offer the MATE check-in app exclusively via Apple iOS. You can use either an iPad or an iPhone for check-in.
In addition, it is possible to connect a Bluetooth label printer to the iOS device via hotspot, for example to print name labels during check-in.
8.1 Equipment recommendations
- Apple iPad Mini (latest generation)
Application: MATE Guest List free of charge in the Apple AppStore
- Brother Labelprinter QL-820NWB
A rechargeable battery is optionally available. This means that there is no need for electricity on site and cables are a thing of the past.
- mobile Hotspot TP-Link M7650 or newer
Supports numerous devices simultaneously and is powerful. MATE uses 2GB SIM cards, which are perfectly sufficient for using MATE. As long as you use internal Wi-Fi without exception, the hotspot is not absolutely necessary.
8.1.1 Rent equipment
You can order the required equipment from us as
- Printer setup package (1 iPad Mini, 1 Brother label printer, 1 Hot Spot incl. SIM card) or as
- Single devices (iPads Mini)
for your event period. Here we work together with the provider Zirgon. The company delivers the required hardware pre-configured to the desired delivery address and also collects the equipment there again.
For further information on commissioning and costs, please contact our Customer Success Team at support@mateforevents.com
8.1.2 Configure your own devices
You can also purchase and configure the devices yourself.
You can download the MATE guest list application free of charge from the Apple App Store. After downloading, you can log in with your access data and start directly.
Depending on the model, the label printer must be connected to the iOS device and the print function must be activated in your account in advance. You can find out how to activate the print function and set up the hardware setup in the following articles.
9. Create and use templates (emails and websites) (Enterprise licence)
MATE sets up email and website templates for you. With the right template in your corporate design, your users can configure your event even faster and more efficiently. The templates already contain fill values, such as the logo or your main colour. These settings can be invisible if required, so that replacement/deletion is not possible.
We create up to four e-mail templates (Simple, Classic, Modern and LA LUNA) for your account. These design templates are pre-filled with your desired values, i.e. your main colour, the logo, a standard header image (backup), your desired details in the footer incl. links to the imprint and the privacy policy of your website. All details remain visible and can therefore be changed, but can also be "hidden" if required.
We also create up to three templates for the website. The templates do not differ in design for the website. In contrast to the email templates, these contain more or fewer modules depending on the template. You can choose between Tiny, Basic, Advanced and Complete. As a rule, we set up a Complete template for you, so that you always have the option of using all modules. You can find more information about the registration pages here.
10. Publishing Package (Enterprise licence)
The publishing package consists of the event overview page and the tagging of events, which can be used on the event overview pages.
Optionally, MATE provides a Publishing Package Plus for you. Here you can integrate several independently operating event overview pages. If you are interested, please contact the s Customer Success Team at support@mateforevents.com.
10.1 Implement event overview page in your website
The event overview offers you the possibility to list events in your website in a simple way. The easiest way is to integrate the MATE JavaScript client into your page. Only a little knowledge of HTML and CSS is required for the integration and adaptation. Alternatively, the event overview can also be queried and processed via a REST interface in JSON format. Detailed information about the facility can be found here.
10.2 Create and use event tags in your account
With the help of tags, your events can be segmented - and for example filtered on your event overview page - according to specific areas of interest (tags).
To be able to create tags, please log into the web app and click on account settings --> event tags in the menu bar on the left. Here you can add as many individual tags as you like via the button "create event tags".

Once the tags have been created in the account, you can now tag your event. You can find this setting either when creating a new event or under the event settings. You will find the selection in the drop-down menu under Tags. Changes are possible at any time.

Now just save the changes and the tags are attached to your event. Now, for example, it can be read out via the interface using tags and automatically grouped on your event overview page.
11. Add interfaces / API (Enterprise licence)
MATE provides an HTTP REST JSON interface for connectivity.The interface provides options to bulk import guests; read, create, modify and delete guests; read, create, modify and delete events; access an event overview; connect to the registration page, among others. API documentation and access to the interface for testing can be provided upon request. Furthermore, it is possible to connect alternative interfaces to MATE. For specific enquiries, please contact the Customer Success Team at support@mateforevents.com.