Getting Started

All Categories Getting Started

General Account Settings

Creating and changing users

Visibility groups

Roles and permissions

App branding in your Corporate Identity

Event overview page

Quickstart - Create your MATE Complete event quickly

Event status – Draft, Active and Archived Events

The field of action

The event overview

Using the correct image sizes

The search function

Simple Filtering

Managing email addresses

Creation of a new webpage domain

Creating multiple sender email addresses and website domains

Create a new email address as sender in the account settings

Legal notice and privacy policy

Configuration of a printer

Print labels for name badges

Organize Virtual Events

Create a new event

Create and edit attributes

Default attribute values

Create guests manually

The Guest import with Excel

Create guest categories (segmentation)

The email types

The Email template LA LUNA

The email templates

Creating an invitation email using the template Modern

The Guest salutation

The Wallet-/ Passbook ticket

The salutation assistent

Use your own form of address

The Email Log

Basics for the successful delivery of e-mails

Send a test e-mail

The attributes of the guest list

Templates for your webpage

Registration settings

Registration Form

The form field

The checkbox

The intermediate text

Create a Button linked to a website or document

Add your privacy policy to the form

Show and hide form fields

Enter accompanying persons

Colors and Design

Contents and modules

The Footer

Name and create a webpage

The Event Reception - the feature for virtual and hybrid events

Linking the MATE Event Reception with Zoom

The invitation- and ticket code

Sending emails (email dispatch wizard)

The Dashboard for your event

Postponing/ Cancelling of events

The confirmation status of your guests

Evaluate and export the KPI´s of your event

Edit guest information and change the status manually

Create and change accompanying persons with the guest

Individual limitation of accompanying persons

The timely filtering of acceptances and declines

Tracking of email opening rates

The guest source: an indicator of success for your communication

The MATE App

App configuration (Corporate Design)

The check-In of companions

The print settings

Setting up a printer setup

On-site assitance

Possible solutions for troubleshooting during the on-site check-in

The reduction of the spam probability of my emails

Pictures from my email are not displayed (correctly)

Youtube livestream

HTML-Editor and the token function

Customize headlines and text with HTML

Duplicate event and use as template

Duplicating e-mails and save time

Insert stock photos into emails

Best Practice: Attendance documentation with MATE

MATE 2.0 Roadmap

How can I filter acceptances and declines by time?

How can I postpone an event?

How can I cancel an event?

How can I change the user language?

How can I sign up for the MATE Newsletter?

How can I give feedback on MATE?

Which products (licenses) can I purchase?

How do I create a new email address as sender in my account?

How can I create multiple sender email addresses and website domains within one account?

Why do my emails not reach the customer?

How can I reduce the spam probability of my emails?

Why are pictures from my email not (correctly) displayed?

Why can I not save my changes to the website?

How can form fields be shown and hidden (checkbox, dropdown, radio button)?

How can I edit the display of the date in the countdown (website)?

How can I edit the color settings of the countdown?

How do I set up a new website domain?

How do I put a setup into operation?

Which printers can I use at check-in?

How can I undo a check-in?

Why do I have to include my imprint and privacy statement on MATE's emails and websites?

How is DSGVO conformity ensured with MATE?

For Admins

Everything to set up your new MATE account and hardware.

6 articles by 3 authors

For Users

With these articles you can quickly create your first event.

7 articles by 4 authors

Email and Domain Setup

Information on setting up your own e-mail addresses and domains.

4 articles by 1 author

Data Protection and IT Security

Information about data protection (GDPR) and IT security in MATE.

2 articles by 1 author

Hardware

Here you will find recommendations for hardware devices for check-in as well as instructions for setup and printer labels.