Table of Contents

Possible solutions for troubleshooting during the on-site check-in

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Here you will find tips for using the apps and solutions for errors that may occur during setup.

Relevant Screen Information

The following screen information on iPad rental devices from MATE is important for you:

Settings

Here you can check the wireless network connection, for example.

HUAWEI HiLink App / tpMIFI App

Here you can check the functionality and data volume of the hotspot.

MATE Suport

Help section where you can find answers to frequently asked questions.

MATE App

The app gives you access to all events and guest information for your events.

Hardware setup error

Unfortunately, mistakes can never be completely excluded.

Therefore, we would like to show you possible solutions for errors that may occur during hardware setup.

Log-In not possible

iPad is not connected to the WLAN

Hotspot has no data volume

Log-in data is incorrect

Requested printer is not displayed
  • Printer is not switched on
  • Printer is not in WLAN (green light on the left is not illuminated)
  • iPad is not connected to the "MATE Hotspot" WLAN
  • Printer settings are not configured/enabled in the event (backend)
  • Print function is not booked in the event (backend)
  • Printer not connected to the power cord
Printer does not work
  • Automatic printing at check-in is not configured (backend)
  • Label roll is exhausted or not properly installed (red light on the right is lit). If it is not inserted correctly, try removing and reinserting the roll. 
  • Printer is not connected to the WLAN (green light on the left)
  • Printer is not connected to the power cord

How did we do?

On-site assitance

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