Administrator's Guide to Setting Up Your MATE Account
General Account Settings
Creating and changing users
Roles and permissions
App branding & App settings
The event tags
Create and edit customised templates for email & websites
Configuration of a printer
Print labels for name badges
Quickstart - Create your MATE Complete event quickly
Event status – Draft, Active and Archived Events
The event overview
The field of action
The preview for creating e-mails or web pages
Using the correct image sizes
The search function
Email and Domain Setup
Create a new email address as sender in the account settings
Creation of a new webpage domain
Managing email addresses
Creating multiple sender email addresses and website domains
Service hours, Data Protection and IT Security
Create Events and Guests
Create a new event
Create and edit attributes
Default attribute values
Create guests manually
The Guest import with Excel
Create guest categories (segmentation)
Insert links for virtual meetings into e-mails (module: virtual event)
The email types
The Email template LA LUNA
The email templates
Creating an invitation email using the template Modern
The Guest salutation
The Wallet-/ Passbook ticket
The salutation assistent
Use your own form of address
The Email Log
Basics for the successful delivery of e-mails
Send a test e-mail
Root attributes in the guest list
Important information about blocked e-mail addresses - status "mailjet: preblocked
Registration Page and Virtual Event Platform
Templates for your webpage
The registration form
Show and hide form fields
Enter accompanying persons
Colors and Design
Contents and modules
Linking/Disconnection MATE with Zoom
Publish events on your own website with the event overview page
The all-in-one Virtual Event Platform for virtual and hybrid events
Set up & manage chat for the Virtual Event Platform
Invitation and Event Management
The invitation- and ticket code
Sending emails (email dispatch wizard)
The Dashboard for your event
Postponing/ Cancelling of events
The confirmation status of your guests
Evaluate and export the KPI´s of your event
Edit guest information and change the status manually
Create and change accompanying persons with the guest
Individual limitation of accompanying persons
The timely filtering of acceptances and declines
Tracking of email opening rates
Check-in via batch function (multiple selection)
The guest source: an indicator of success for your communication
On site / The Check-In App
The MATE App
The check-In of companions
The print settings
Setting up a printer setup
Possible solutions for troubleshooting during the on-site check-in
Tips & Tricks
The use of placeholders outside the HTML-Editor
CSS & Java Scripts for website customisation
The reduction of the spam probability of my emails
Pictures from my email are not displayed (correctly)
Customize headlines and text with HTML
Duplicate event and use as template
Duplicating e-mails and save time
Insert stock photos into emails
Create E-mail invitation for a series of events
Best Practice: Attendance documentation with MATE
Everything remains different - The new email and website generator
MATE 2.0 Roadmap
How can I filter acceptances and declines by time?
How can I postpone an event?
How can I cancel an event?
How can I change the user language?
How can I sign up for the MATE Newsletter?
How can I give feedback on MATE?
Which products (licenses) can I purchase?
Email configuration and sending
How do I create a new email address as sender in my account?
How can I create multiple sender email addresses and website domains within one account?
Why do my emails not reach the customer?
How can I reduce the spam probability of my emails?
Why are pictures from my email not (correctly) displayed?
Why can I not save my changes to the website?
How can form fields be shown and hidden (checkbox, dropdown, radio button)?
How can I edit the display of the date in the countdown (website)?
How can I edit the color settings of the countdown?
How do I set up a new website domain?
MATE Setup and Check-In
How do I put a setup into operation?
Which printers can I use at check-in?
How can I undo a Check-In?
Data protection and security
Why do I have to include my imprint and privacy statement on MATE's emails and websites?
How is DSGVO conformity ensured with MATE?
How can I send information automatically to the guests by e-mail?
Updates & Training
Table of Contents
Updated by Matija Vojvodic
LA LUNA is a smartphone friendly template that is supported by over 80 different email clients.
The headline contains three possible logo variations. The logo can be placed in the left corner, in the middle and in the right corner. It is also possible to place more than one logo.
2. Header image
The header image can be linked from your server or securely uploaded to our MATE server. Make sure that you have the rights for the image in advance to using them.
Tutorial: Unsplash with MATE (7 minutes reading time)
Click on the link to see how simple Unsplash images can be integrated into your email campaigns.
You can find a link to another support article, on how to integrate Unsplash images into your MATE emails, here.
It is important to pay attention to the correct image width. All images must be 600px wide, otherwise the email will not be displayed correctly with some email clients.
3. First text field
The text field is very easy to edit and use. In the example it was used as title. It can also be used for salutations, greetings etc.
4. Invitation section
This section is the center of the template. On the left side you can see the date of the event. The date is automatically created from the MATE event and does not need to be added manually. Depending on the type of email, the registration buttons or the QR code for the registration are displayed on the right.
5. Second text field
The text field is very easy to edit and use. In the example it was used as description text. It can also be used for salutations, greetings etc.
6. "Call to Action" button
If you have additional information that you want to link, such as a map of the venue, a schedule, photos, etc., you can add this information through a link in this section.
7. Footer picture
The rules and requirements for the footer image are similar to those for the header image. If you only want to use one image, you do not have to use the image section in the footer.
8. Social media links
You can now add six different links. Only the icons to which you add a web address will be displayed in the email. The rest will not be visible. This can be used to link either event advertising videos (Youtube) or event Facebook pages. Or it can be used for social business pages. This section cannot be edited visually. This is because different email clients would display this email differently.
There are only a few sections in the footer. First, a text field is used for the company signature. Here you can add the copyright information of the company and the address. The second section is required and gives users the possibility to unsubscribe from the emails. This section will be translated into English if English is set for the event.