Getting Started
For Admins
General Account Settings
Creating and changing users
Visibility groups
Roles and permissions
App branding in your Corporate Identity
Event overview page
For Users
Quickstart - Create your MATE Complete event quickly
Event status – Draft, Active and Archived Events
The field of action
The event overview
Using the correct image sizes
The search function
Simple Filtering
Email and Domain Setup
Managing email addresses
Creation of a new webpage domain
Creating multiple sender email addresses and website domains
Create a new email address as sender in the account settings
Data Protection and IT Security
Hardware
Using MATE
Create Events and Guests
Organize Virtual Events
Create a new event
Create and edit attributes
Default attribute values
Create guests manually
The Guest import with Excel
Create guest categories (segmentation)
Communication
The email types
The Email template LA LUNA
The email templates
Creating an invitation email using the template Modern
The Guest salutation
The Wallet-/ Passbook ticket
The salutation assistent
Use your own form of address
The Email Log
Basics for the successful delivery of e-mails
Send a test e-mail
The attributes of the guest list
Registration Page and Event Reception
Templates for your webpage
Registration settings
Registration Form
The form field
The checkbox
The intermediate text
Create a Button linked to a website or document
Add your privacy policy to the form
Show and hide form fields
Enter accompanying persons
Colors and Design
Contents and modules
The Footer
Name and create a webpage
The Event Reception - the feature for virtual and hybrid events
Linking the MATE Event Reception with Zoom
Invitation and Event Management
The invitation- and ticket code
Sending emails (email dispatch wizard)
The Dashboard for your event
Postponing/ Cancelling of events
The confirmation status of your guests
Evaluate and export the KPI´s of your event
Edit guest information and change the status manually
Create and change accompanying persons with the guest
Individual limitation of accompanying persons
The timely filtering of acceptances and declines
Tracking of email opening rates
The guest source: an indicator of success for your communication
On site / The Check-In App
The MATE App
App configuration (Corporate Design)
The check-In of companions
The print settings
Setting up a printer setup
On-site assitance
Possible solutions for troubleshooting during the on-site check-in
Tips & Tricks
The reduction of the spam probability of my emails
Pictures from my email are not displayed (correctly)
Youtube livestream
HTML-Editor and the token function
Customize headlines and text with HTML
Duplicate event and use as template
Duplicating e-mails and save time
Insert stock photos into emails
Best Practice: Attendance documentation with MATE
FAQ
General
MATE 2.0 Roadmap
How can I filter acceptances and declines by time?
How can I postpone an event?
How can I cancel an event?
How can I change the user language?
How can I sign up for the MATE Newsletter?
How can I give feedback on MATE?
Which products (licenses) can I purchase?
Email configuration and sending
How do I create a new email address as sender in my account?
How can I create multiple sender email addresses and website domains within one account?
Why do my emails not reach the customer?
How can I reduce the spam probability of my emails?
Why are pictures from my email not (correctly) displayed?
Webpage configuration
Why can I not save my changes to the website?
How can form fields be shown and hidden (checkbox, dropdown, radio button)?
How can I edit the display of the date in the countdown (website)?
How can I edit the color settings of the countdown?
How do I set up a new website domain?
MATE Setup and Check-In
How do I put a setup into operation?
Which printers can I use at check-in?
How can I undo a check-in?
Data protection and security
- All Categories
- Getting Started
- Email and Domain Setup
- Creation of a new webpage domain
Creation of a new webpage domain
Updated
by Maxi
MATE offers you the option to create multiple website domains (links for your registration pages) within your account, so that you can select the appropriate website domain for each of your events. This means that you can set up and select a specific domain for the registration page for each event. The implementation and setup of a new domain is done by the MATE Support Team.
The following part can be freely determined by you and serves to specify the event. The business event name can be used here as an example: https://app.mateforevents.com/r/veranstaltungstitel
In addition to this standard version, you can also have the MATE Support Team set up and feed additional website domains into your account.
The following information must be considered and discussed when setting up a new website domain:
- What should the new domain be? (www...)
- Is the domain still available?
- Alternative: Should a sub-domain of your main domain be used (e.g. events.my-company.com)
- Who sets up the domain, who administers it and who is the domain owner?
- How long should the domain remain in existence?
- Note: An SSL certificate must be available. If hosting is provided by MATE, MATE will set this up by default.
The setup and hosting of the domain is usually done by MATE. If the newly created domain is to be hosted on your server, MATE's support team needs the appropriate access, or you can set up an iFrame integration yourself.
It can take up to 48 hours until the website is available under the new domain and the DNS settings are recognized by all browsers.
After MATE has set up a new website domain for your account and secured this domain, you can also use your own email address for sending on this domain. A detailed explanation of how to create a new sender email address can be found here.
